Contact Center Outsourcing
Match with vetted BPO providers for phone, email, chat, social media, customer care, and technical help desk support, with flexible onshore, nearshore, offshore, and hybrid delivery models.
Build a scalable, compliant customer support operation with Global Contact Center Services guided by The Connected Hive. We connect businesses with vetted onshore, nearshore, offshore, and hybrid BPO partners that align with your goals, culture, technology needs, and budget—helping you improve customer experience while reducing in-house operating costs.
Strategic contact center outsourcing, partner selection, technology, and support models tailored to your customer experience goals.
Match with vetted BPO providers for phone, email, chat, social media, customer care, and technical help desk support, with flexible onshore, nearshore, offshore, and hybrid delivery models.
Receive expert help assessing needs, building RFIs or RFPs, preparing vendor questions, reviewing providers, and selecting the contact center partner best aligned with your goals.
Choose domestic support teams when cultural alignment, communication ease, scheduling simplicity, and closer operational coordination are priorities for customer experience and brand consistency.
Balance cost efficiency with regional proximity through neighboring-country contact center partners that support responsive communication, compatible time zones, and flexible scaling.
Access global talent and cost-effective customer support from more distant markets, helping reduce operating expenses while maintaining structured oversight and service expectations.
Evaluate and implement AI, chatbots, IVR, workforce management, workforce optimization, CCaaS platforms, and other tools that improve contact center performance and customer engagement.
We begin with a holistic review of your customer support goals, volumes, channels, compliance needs, technology environment, budget, and brand expectations. This creates a clear foundation for comparing global contact center options objectively.
Trusted experience supporting complex customer operations for healthcare, finance, insurance, government, retail, and technology organizations.
The Connected Hive brings strategy, relationships, and transparency to complex contact center decisions.
Twenty years of executive BPO and contact center experience guide every recommendation.
Access an established network of qualified contact centers and BPO partners across delivery models.
HIPAA and PCI knowledge helps regulated buyers evaluate partner readiness and operational safeguards.
A holistic assessment aligns vendors with your goals, culture, budget, brand, and customers.
Experienced guidance from a proven contact center strategist.
Founder and CEO
Tim Austrums is the Founder and CEO of The Connected Hive, bringing over twenty years of executive and leadership experience in the BPO and contact center industry. Based in Edina, MN, Tim has built a distinguished career working with leading organizations such as Humana, Blue Cross/Blue Shield, Discover, Ameriprise, and government agencies including FEMA and the State of Louisiana. He specializes in healthcare member experience, contact center strategy, and negotiating multi-million dollar client and vendor relationships. A sharp strategist and skilled closer of $5–6 million dollar deals, Tim founded The Connected Hive to serve businesses with the personalized, expert guidance they need to navigate the complexities of the contact center and BPO landscape. His commitment to impeccability, transparency, and human connection drives every client engagement.
A global contact centre is a customer support operation that serves customers across regions, countries, languages, or time zones. It may include onshore, nearshore, offshore, or hybrid delivery models. The goal is to provide consistent phone, email, chat, social, and technical support while balancing service quality, compliance, scalability, and operating cost.
Get strategic guidance before selecting your next contact center partner.
Regional contact center leadership and industry involvement.
Professional association for customer engagement excellence.
Healthcare technology association membership supporting industry insight.
Share your current contact center goals, challenges, and timelines. The Connected Hive will help assess your needs and identify best-fit options.
For immediate assistance, feel free to give us a direct call at +1 952-500-0806.
For immediate assistance, feel free to give us a direct call at +1 952-500-0806.