CX Consulting
Strategic consulting to audit processes, systems, AI opportunities, vendor options, and cost drivers across your customer experience operation while simplifying complex contact center decisions.
Reduce operating expenses without weakening the customer experience. The Connected Hive helps organizations uncover sustainable savings through contact center strategy, BPO partner selection, technology optimization, and practical cost-reduction analysis. Led by 20+ years of executive BPO expertise, our consulting connects your business with smarter models, vetted partners, and scalable solutions built for long-term performance.
Strategic consulting, outsourcing guidance, and technology solutions designed to reduce contact center operating costs sustainably.
Strategic consulting to audit processes, systems, AI opportunities, vendor options, and cost drivers across your customer experience operation while simplifying complex contact center decisions.
Connect with vetted BPO providers for phone, email, chat, social, technical help desk, and customer care programs designed to reduce operating expenses and improve scalability.
A full needs assessment and analysis to match your organization with qualified omni-channel contact center partners, including RFI, RFP, vendor questions, and site visit support.
Technology strategy for AI, chatbots, IVR, WFM, workforce optimization, CCaaS, and automation tools that reduce engagement costs and improve operational efficiency.
Global outsourcing guidance to access cost-effective talent in distant markets, helping organizations reduce operational costs while maintaining structured service and performance standards.
BPO advisory for delegating specialized operations such as customer support, data entry, finance, HR, and help desk work so internal teams can focus on core priorities.
We begin by reviewing your current contact center structure, volumes, channels, staffing model, technology stack, service expectations, and compliance needs. This creates a clear baseline for identifying avoidable costs and realistic savings opportunities.
Trusted by organizations across healthcare, finance, government, insurance, retail, technology, and consumer products.
Practical savings guidance backed by decades of contact center industry experience.
Led by Tim Austrums, bringing 20+ years of BPO and contact center leadership.
Access established relationships with qualified contact centers, technology vendors, and BPO partners.
Recommendations account for HIPAA, PCI, service quality, customer expectations, and operational risk.
Every engagement begins with a holistic assessment of goals, culture, brand, and budget.
Experienced guidance from a proven BPO industry leader.
Founder and CEO
Tim Austrums is the Founder and CEO of The Connected Hive, bringing over twenty years of executive and leadership experience in the BPO and contact center industry. Based in Edina, MN, Tim has built a distinguished career working with leading organizations such as Humana, Blue Cross/Blue Shield, Discover, Ameriprise, and government agencies including FEMA and the State of Louisiana. He specializes in healthcare member experience, contact center strategy, and negotiating multi-million dollar client and vendor relationships. A sharp strategist and skilled closer of $5–6 million dollar deals, Tim founded The Connected Hive to serve businesses with the personalized, expert guidance they need to navigate the complexities of the contact center and BPO landscape. His commitment to impeccability, transparency, and human connection drives every client engagement.
Cost reduction consulting identifies where your customer operations, contact center model, staffing, technology, or vendor structure may be costing more than necessary. The Connected Hive evaluates current processes, service requirements, compliance needs, and provider options, then recommends practical changes that can lower spend while protecting customer experience, brand standards, and scalability.
Get direct guidance on savings, vendors, and next steps.
Healthcare technology association membership
Customer engagement industry association membership
Customer experience professional association membership
Tell us about your current contact center challenges, savings goals, timeline, and compliance needs. We’ll review your situation and recommend practical next steps.
For immediate assistance, feel free to give us a direct call at +1 952-500-0806.
For immediate assistance, feel free to give us a direct call at +1 952-500-0806.