Services

Our diverse array of Customer Experience Services helps The Connected Hive to be an integrated one- stop- shop.

We solve complex problems and make them simple. With many elements involved, we can help you select the best vendors to meet your budget, program requirements, and services.

  • Onshore Contact Center Services
  • Nearshore Contact Center Services
  • Offshore Contact Center Services
  • Call / Contact Center Technology Solutions
  • Customer Experience Consulting Services
  • New Contact Center Technology Implementation
  • Fully Utilized Current Contact Center Technologies
  • Assess Current Contact Center Agent Processes and Systems
  • Assessment of AI for Enhanced Contact Centers
  • Helping Companies Reduce Contact Center Costs
  • Disaster Recovery and Business Continuity

Niche Services:

 

Contact Center Selection

Excellent customer care and sales/acquisition services require the most qualified and experienced team that is carefully hand-selected by us. We complete a full needs assessment and analysis to pair you with the right omni-channel contact center provider to meet your current needs and help you grow. Our proven and successful process has forged highly successful vendor relationships with large and small clients, for both ongoing programs and shorter- term campaigns.

 

Technology Solutions

Our advanced technologies coupled with your internal contact center, create a winning formula for your customer and their overall experience with your company. With the emergence of artificial intelligence (AI), chat bots, and other automated communication technologies, we help you decrease your customer engagement costs while enhancing the overall customer experience.  Also, our solutions meet all of your PCI and HIPAA requirements.

 

Consulting Services

Our professional consulting solutions are designed specifically for your company and cater to your exact needs.  Our solutions range from a consultant or team onsite at your facility for weeks or months, to a single day or several hour one -time engagement.  Please contact us for a free detailed proposal.

Contact Center Selection

Vetted to meet high standards.

Technology Solutions

Full suite of leading edge technology providers.

Consulting Servies

Scalable solutions for your current needs.

One Stop Shop

Outsourcing, technology, and consulting solutions.

Testimonials

Exceptional customer experiences.

Careers

Join our growing team.

Newsletter

Working together, to create something unique.