Who we serve / Healthcare
HIPAA-aware CX for healthcare payors and providers.
Enrollment, member experience and PHI-safe technology. Tim spent years leading Humana and Blue Cross / Blue Shield programs before founding The Connected Hive.
HIPAA Compliant scoping
Why healthcare
Two decades of enrollments and member experience for regulated payors.
Tim Austrums, our founder, is an expert in the healthcare field, leading companies like Humana to greater success in enrollments and member experience. Every recommendation we make in this vertical carries that operating memory into the RFP.
Services in healthcare
The three services that fit payors and providers best.
Technology solutions
PHI-safe CCaaS, IVR and AI, with Business Associate Agreements graded up front.
See technologyCX consulting
Member-experience audits and cost-reduction analysis for payor operations.
See CX consultingIndustry peer
“I've seen his unique abilities to bring strategic solutions and align the right partners to accomplish any initiative. Ethics, fairness and transparency guide his approach in each situation.”
Named-client proof
Humana and Blue Cross / Blue Shield are on the operating resume.
Tim led enrollment and member-experience programs at Humana and Blue Cross / Blue Shield. That book informs the questions we ask in a healthcare RFP.
- Humana: enrollment and member experience
- Blue Cross / Blue Shield: enrollment and member experience
Common questions
Questions from healthcare buyers.
Yes. Every first call is at no cost to the buyer. On a sourcing engagement, our fee is later paid by the placed partner, based on the volume you send. Consulting engagements have a free initial proposal so you see scope and price before you commit.
Every shortlist and every technology recommendation is scoped against the regulatory frame that matters for your work:HIPAA for PHI, PCI-DSS for card data, and public-sector data rules for government programs:up front, not as a bolt-on.
Yes. Agent-hour rates in our network run $8 to $35 across onshore, nearshore and offshore. The right lane depends on your call type, culture fit and compliance frame:we make the recommendation with numbers, not opinion.
Partner selection runs six to twelve weeks end to end. Technology advisory and CX consulting engagements can be as short as one focused day.
For healthcare payors and providers
Talk to an advisor who has run healthcare enrollments.
Every first call is at no cost.